Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, and password when you create an account.
• Organization information: organization name, billing email, and team member details.
• Usage data: workflow execution logs, feature usage, and interaction data.
• Payment information: billing details processed by our third-party payment provider (we do not store card numbers).

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process transactions and send related information.
• Send technical notices, updates, and support messages.
• Monitor and analyze usage trends to improve user experience.
• Detect, investigate, and prevent fraud and abuse.

3. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• With service providers who perform services on our behalf (payment processing, hosting, analytics).
• To comply with legal obligations or respond to lawful requests.
• To protect the rights, property, or safety of Trace Learn, our users, or the public.
• With your consent or at your direction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security assessments.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We will delete or anonymize your data upon request, subject to any legal retention requirements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing of your data.
• Request portability of your data.

7. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. Analytics cookies are used only with your consent where required by law.

8. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date.

10. Contact

For privacy-related inquiries, contact us at privacy@tracelearn.app.